Returns are accepted within 30 days of delivery for customers in the United Kingdom, United States, and Ireland.
1) Return Window (30 Days)
You may request a return within 30 days from the date your order is marked as delivered (or the date you receive the item, if later). Return requests submitted after 30 days may be refused where permitted by law.
2) Eligibility Requirements
To qualify for a return, the item must:
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Be unused, unwashed, and in the same condition as received
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Include all original packaging, manuals, parts, accessories, and free gifts (if applicable)
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Be returned with proof of purchase (order number, receipt, or confirmation email)
We reserve the right to refuse returns that show signs of use, damage, alteration, odor, stains, or missing components where permitted by law.
3) Non-Returnable Items (If Applicable)
Certain items may not be eligible for return, including:
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Perishable goods
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Personalized or custom-made items
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Digital products or downloads
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Gift cards
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Intimate/health products or items with hygiene seals that have been opened
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Final sale/clearance items (if marked as such)
If your store does not sell any of the above, you may remove this section.
4) How to Request a Return
To start a return, submit a return request through the store’s support or order page and include:
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Your order number
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The item(s) you want to return
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The reason for the return (optional but helpful)
If approved, you will receive return instructions and a return address.
Do not send items back without approval, as the return may not be processed.
5) Return Shipping & Responsibility
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If the return is due to a change of mind (e.g., you no longer want the item, ordered the wrong item, sizing preference), the customer is responsible for return shipping costs and ensuring the return is packed securely.
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If the return is due to our error (wrong item) or the item is damaged/defective on arrival, we will cover return shipping or provide an alternative solution where available.
We strongly recommend using a tracked shipping method. Returns that are lost or damaged in transit may not be eligible for a refund.
6) Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, please submit a request through the store’s support or order page as soon as possible and include clear photos of:
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The item and the issue
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The packaging (if damaged)
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Any labels on the parcel (if relevant)
We may offer a replacement, partial refund, full refund, or other remedy depending on the case and applicable law.
7) Inspection & Refunds (Processed Within 3 Days)
Once we receive your return, we will inspect it to confirm it meets the eligibility requirements.
If approved, your refund will be processed within 3 days after we receive the returned item(s). Refunds are issued to the original payment method.
Note: Your bank or card issuer may take additional time to post the refund after it is processed.
8) Exchanges (Optional)
If exchanges are offered, you may request an exchange through the store’s support or order page. Exchanges are subject to availability. If exchanges are not offered, this section may be removed.
9) Partial Refunds (When Applicable)
Where permitted by law, partial refunds may be issued if:
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Items are returned used, damaged, missing parts, or not in original condition
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Packaging or included accessories are missing
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The item is returned outside the required conditions
10) Consumer Rights (UK / US / Ireland)
This Return Policy applies in addition to any rights you may have under local consumer protection laws in the UK, US, and Ireland. Where local law provides mandatory rights or remedies that cannot be limited, those rights will apply.
